Refund Policy

This policy covers per-report purchases and subscription plans. Check your receipt to see whether you paid AutoEstimatePro through web/Stripe checkout, Apple, or Google Play. Follow the instructions for the billing provider, not the device you use: a web purchase made on an iPhone or Android phone is still a web/Stripe purchase. If you are unsure, email support@autoestimatepro.com for help.

Email support@autoestimatepro.com from the address on your account and tell us what happened. Include the report or invoice if you have it — it helps us find the charge faster, but it is not required.

We aim to respond within 2 business days. If we approve the refund, it is issued to your original payment method and typically appears within 5–10 business days, depending on your bank or card issuer.

For purchases billed by Apple, sign in to reportaproblem.apple.com with the Apple Account used for the purchase. Choose Request a refund, select your reason and the AutoEstimatePro purchase or subscription, then submit.

Apple decides refund eligibility and processes the refund under its rules, which can vary by country or region. We cannot issue a Stripe refund for an Apple charge or guarantee Apple's approval or processing time. Our web/Stripe refund promises and 5–10-business-day timeline do not apply to Apple-billed purchases.

Contact us for report or technical problems; we can help troubleshoot, but you must submit the refund request to Apple. If you cannot find the charge or request a refund, follow Apple's refund instructions or contact Apple Support. Use Apple's guidance for request updates and payment-method timelines.

For purchases billed by Google Play, use Google Play's refund request instructions with the Google Account used for the purchase. On play.google.com, go to Payments & subscriptions → Budget & order history, find the purchase, and choose Report a problem to request a refund.

Within 48 hours, you may be eligible to request a refund from Google, depending on the purchase. After 48 hours, Google directs you to the app developer: email support@autoestimatepro.com with what happened and your Google Play order ID or receipt if available. You can also contact us if a purchase was not delivered or is not working.

We review developer requests individually under our refund criteria and applicable law. Google Play refunds must use Google Play's billing system, not Stripe. Google's eligibility rules and payment-method processing times apply; our web/Stripe 5–10-business-day timeline does not apply. See Google Play's refund policy for current rules, regional exceptions, refund status, and timelines.

We do not run a rigid, automatic-denial policy. Requests are reviewed case by case, and in practice most are approved. We look at what you actually received and whether the product did what we said it would.

The criteria below apply to web/Stripe purchases and Google Play requests we review as the developer. Apple decides Apple-billed requests, and Google decides requests submitted to Google; we cannot guarantee their decisions or timing.

For web/Stripe purchases, we refund in full, every time, when:

• A report failed to generate, was never delivered, or came back empty or unusable.
• You were charged more than once for the same purchase.
• You were charged after cancelling, or charged for a subscription you did not authorise.
• A technical fault on our side prevented you from using what you paid for.

We will usually approve a refund when:

• The report was delivered but did not meet a reasonable expectation of what it would tell you.
• You subscribed recently and have not meaningfully used the plan's included reports.
• You bought the wrong plan or bought twice by mistake.

We are less likely to approve a refund when:

• You have consumed most or all of a subscription period's included reports.
• The request concerns a subscription period that ended some time ago.
• The complaint is that the estimate did not match the final real-world repair cost. Reports are AI-generated projections from the photographs and data you supply, not inspections, appraisals, or guaranteed quotes — this is stated on every report and in our Terms of Service. We will still look at the request; we just cannot guarantee the accuracy of an estimate.

If we decline, we will tell you why, and you can reply and ask us to look again.

Web/Stripe subscriptions: You can cancel at any time, yourself, without contacting us. Go to Settings → Billing and choose Manage billing & cancel, which opens your secure Stripe billing portal. Body Shop members can do the same from the Body Shop dashboard.

Apple-billed subscriptions: On your iPhone, open Settings → your name → Subscriptions → AutoEstimatePro → Cancel Subscription. You can also follow Apple's cancellation instructions for other devices or web cancellation.

Google Play subscriptions: Open Google Play with the account used to subscribe, then go to Payments & subscriptions → Subscriptions → AutoEstimatePro → Cancel subscription, or manage it at Google Play subscriptions. See Google's cancellation instructions for help. Uninstalling the app does not cancel a subscription. The Stripe portal cannot manage Apple or Google Play subscriptions.

Cancelling stops the next renewal. Your plan stays active — and your included reports stay usable — through the end of the period you have already paid for. Cancelling does not by itself refund the current period; if you also want a refund for it, follow the instructions above for the provider that billed you. An approved store refund may end access to the refunded purchase.

If the Stripe billing portal will not open for you for any reason, email support@autoestimatepro.com and we will cancel your web/Stripe subscription for you. For Apple or Google Play cancellation problems, use the relevant platform's help instructions above. We will never require you to call, wait on hold, or sit through a retention offer to cancel.

For web/Stripe purchases, please email us before filing a chargeback with your bank. A chargeback takes weeks to resolve and usually freezes the account while it is open; we can almost always resolve the same issue in a couple of days.

For Apple or Google Play charges, use the relevant platform's refund and purchase-support process above.

Nothing in this policy limits any refund or cancellation right you have under the consumer protection law that applies where you live. Where local law gives you a stronger right than this policy does, that law applies.

Refunds and billing: support@autoestimatepro.com